Lucinda Gordon Lennox | Trauma Expert

PRIVACY & COOKIE POLICY

3. Third Party Links
Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave Our Site, we encourage you to read the privacy policy or statement of every website you visit.

4. What is personal data?
Personal data is defined by the Data Protection Legislation as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. It does not include data where the identity has been removed (anonymous data).

5. What are my rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy & Cookie Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 16.
b) The right to access the personal data we hold about you. Part 14 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 16 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 16 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 16.It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please let us know.

6. Queries or Complaints
If you have any cause for complaint about our use of your personal data, we would welcome an opportunity to resolve this with you: please contact us using the details in Part 16. If you are not happy with how we have attempted to resolve your complaint, you may contact the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

7. What data do you collect and how?
Our ‘Work With Me’ form and website booking form on Our Site and any communications you may have with us including electronic communications.Depending upon whether you are simply browsing Our Site or are a Client, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. Please also see Part 15 for more information about our use of Cookies and similar technologies. With the exception of information relating to your mental and physical health, background, sexual orientation, gender identity and / or religious beliefs referred to below, we do not collect any ‘special category’ or ‘sensitive’ personal data or data relating to criminal convictions and/or offences. Whilst we do not provide our services to children, we may collect personal data relating to children if you are a Client receiving therapy services and disclose personal data relating to your family members during the course of our sessions. We do not collect any other personal data relating to children.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service contract you have with us but we will notify you if this is the case at the time.

DATA COLLECTED & HOW WE COLLECT THE DATA

Identity Information including name, age and date of birth: Our ‘Work With Me’ form and website booking form on Our Site and any communications you may have with us including electronic communications.
Contact information including address, email address, telephone number and emergency contact number: Our ‘Work With Me’ form and website booking form on Our Site and any communications we may have with you including electronic communications.
Your current physical and mental health and past physical and mental medical history: Our ‘Work With Me’ form, any consultations we may conduct with you, any information provided to us by other medical or healthcare professionals at your request, together with any oral or written communications you may have with us including electronic communications.
Your sexual orientation and gender identity, and information relating to your sex life, to the extent relevant to the services we provide: Our ‘Work With Me’ form, any consultations we may conduct with you, together with any oral or written communications you may have with us including electronic communications.
Your personal background including family and other relationships: Our ‘Work With Me’ form, any consultations we may conduct with you, together with any oral or written communications you may have with us including electronic communications.
Your GP’s name and contact details: Any consultations we may conduct together, together with any oral or written communications you may have with us including electronic communications.
Payment information including your purchase history from us: Our billing process.
User profile information including your interests and your marketing and communications preferences: Our GDPR consent form, ‘Work With Me’ form and any written communications you may send to us including electronic communications.
Technical information including your IP address, login details, details about your browser, operating system, length of visit to pages on Our Site, page views and navigation paths, the number of times you use Our Site, time zones and other technology on the devices you use to access Our Site: Analytics systems provided by Google or similar services, our security software and any written communications you may send to us including electronic communications.
Other people’s personal data, including next of kin and/ or emergency contact name and contact details and names of individuals in your support network: Our ‘Work With Me’ form, any consultations we may conduct together and any oral or written or communications you may have with us including electronic communications.

8. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data.

Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you and/ or provide our services to you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Where you have consented to us using or processing your personal data, either by completing our GDPR consent form or by consenting to receiving direct marketing communications from us. You have the right to withdraw consent at any time by contacting us.

(1) WHAT WE DO (2) WHAT DATA WE USE (AS SET OUT ABOVE) (3) OUR LAWFUL BASIS

Processing communication data
Identity and contact information supplied by you
Our legitimate interest in communicating with you, keeping records and pursuing or defending legal claims.

Providing and managing your access to Our Site.
Identity and contact information supplied by you, your user profile and technical information.
Our legitimate interests in properly administering Our Site and our business, defining our client base and ensuring relevant content is provided to you, to keep Our Site updated and relevant and ensuring the security of Our Site; to maintain back-ups of Our Site and/ or databases and to enable publication and administration of Our Site.

Administering our business
Identity and contact information supplied by you, your payment information and technical data.
Our legitimate interest in properly administering our business and performing our contracts, including developing our business and informing our marketing strategy, troubleshooting, data analysis, testing, systems maintenance and reporting.

Supplying our services to you, including managing appointments, providing therapy services, providing course and membership programme content and (where relevant) liaising with other medical providers and/ or insurers with your consent
Identity and contact information for you, your next of kin or support network, information regarding your medical condition and history and/ or information relating to your background, family and relationships, information relating to your sex life, sexual orientation and gender identity, information regarding your preferences, information regarding billing and payment, user preferences.
Our legitimate interest in entering into and performing our contract to provide you with access to therapy services and/ or our membership programme; including processing the data to enter into the contract and supply the services you have purchased under that contract, and keeping records of those transactions. In the case of information regarding your special category or sensitive personal data, we also collect, use and process this information with your consent, which is given when you give your consent on entering into the contract with us and/ or sign our GDPR consent form, in order to provide your care and to comply with our professional obligations.

Managing payments for our services.
Identity, contact and billing information.
Our legitimate interests in collecting payment for the services we supply and thereby protecting and growing our business.

To handle your queries and obtain your feedback
Depending on the nature of your query or feedback, we may use your identity, contact, payment, and/or special category data to respond or investigate.
Our legitimate interests in managing our business, performing the contract between us, and/or provision of our services.

To make suggestions and recommendations to you about goods or services that may be of interest to you
Identity and contact information and information regarding your purchase history and preferences
Our legitimate interests in developing our products and services and growing our business.

We may use your identity, contact, technical, user and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we refer to this as marketing).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and/ or services. We collect, store and use this information this using Flodesk, a third-party marketing service provider. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and Cookie Law, and you will always have the opportunity to opt-out. We will obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

We do not carry out automated decision making or any type of automated profiling.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

9. HOW LONG WILL YOU KEEP MY PERSONAL DATA?
Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected (including for the purposes of providing our services to you, or of satisfying any legal, professional or regulatory, accounting or reporting requirements).

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means, and the legal and regulatory requirements.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

For tax purposes, the law requires us to keep basic information about our clients (including identity, contact and payment information as well as information on the contracts we enter into with our clients) for six years after they stop being clients.

In some circumstances, we may anonymise your personal data for research of statistical purposes in which case we may use this information indefinitely without further notice to you.

10. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?
The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

personal data entered by you on Our Site is secured by SSL (secure socket layer) technology in transit and at rest to improve security. SSL secures connections and prevents impersonation or stealing of visitors’ information;
the Stripe payment processor integration on Our Site is compliant with PCI-DSS. Sensitive card data is never handled by us. It goes directly to the payment processor’s servers and we do not have access to this information;
we have put in place appropriate technical and organisational measures against unauthorised or unlawful access to or processing of personal data and against accidental loss, destruction or damage of that data;
access to your personal data is limited to those employees, agents, contractors, and other third parties with a legitimate need to know and they are subject to duties of confidentiality; and
we have in place procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the relevant authorities where we are legally required to do so.

We may use external third parties to provide systems, technology or support which involves them processing personal data, necessitating a transfer of that personal data. For example, we use Learnworlds to provide our client relationship management platform. Learnworlds’ Privacy Policy and Data Security Policy, which sets out how it processes and protects personal data, is available here: Privacy Policy and Data Security Policy. Some external third parties, including LearnWorlds, use physical or cloud storage which is based outside the United Kingdom. By providing any information, including personal data to us, you consent to such transfer, storage and processing.

“Third countries” outside the EEA may not have data protection laws that are as strong as those in the UK. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation. We do this by selecting only external third parties that require the same levels of personal data protection that would apply under the Data Protection Legislation, and ensuring these levels of protection are contained in the external third parties’ privacy policies. Further details of the third-party providers we use are set out below.When you purchase products and/or services from us via Our Site, we use third-party services for payment processing. We will not store or collect your payment card details. If you pay with a credit card the payment information that you provide is encrypted and transmitted directly to Stripe. We do not store your payment information and do not control and are not responsible for Stripe or its collection or use of your information. The information you input is processed by Stripe in accordance with its Privacy Statement.

11. Do you share my personal data?
Learnworlds to host our online platform including our group membership programme, our online courses and digital downloads. This Privacy Policy and Data Security Policy describe how Learnworlds processes personal data.We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

We may have to share your personal data with service providers who provide IT and system administration services. For example, we use:

Flodesk to create, manage and send marketing emails to clients and other persons who have opted to receive them. This Privacy Policy describes how Flodesk processes these individuals’ data.
Circle to provide a community platform for some of our clients who decide to opt into the community platform through Our Site. This Privacy Policy describes how Circle processes personal data.
Learnworlds to host our online platform including our group membership programme, our online courses and digital downloads. This Privacy Policy and Data Security Policy describe how Learnworlds processes personal data.
Calendly to enable clients to schedule calls or meetings with us. For more details on how Calendly stores and processes personal data, please see its Privacy Policy.

We may also share your personal data with your referrer, your GP or other independent healthcare professionals if you specifically request this and have consented to it.

We may be required to share personal data (for example with your GP or with the emergency services) if we consider that there is a real risk of harm to you or to others.
On occasion we may also share your personal data with our professional advisers such as lawyers, bankers, auditors and insurers.

We may need to share your personal data with HM Revenue & Customs, regulators and other authorities based in the United Kingdom if they request this.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy & Cookie Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if:

we are involved in legal proceedings
we are complying with legal obligations, for example as regards our safeguarding obligations, or our obligations in relation to terrorism, money laundering or drug trafficking
we are complying with a court order
we are complying with the instructions of a government authority
we are required to do so by a regulatory body, for example in relation to a client complaint or regulatory breach or investigation.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 10.

If any personal data is transferred outside of the United Kingdom, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the United Kingdom and under the Data Protection Legislation, as explained above in Part 10.

12. How can I control my personal data?
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. We aim to give you control over our use of your data for direct marketing purposes (including the ability to opt out of receiving marketing emails from us), which you may do by unsubscribing using the links provided.

13. Can I withhold information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 15 below.

14. How can I access my personal data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email address shown in Part 16.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

15. How do you use cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up asking you to give your consent to set those Cookies. You will be able to choose whether to consent only to necessary cookies and/ or to non-essential Cookies. Necessary cookies help make Our Site more useable for users by enabling basic functions like page navigation and access to secure areas of Our Site. Our Site cannot function properly without these Cookies.

By consenting to the placing of Cookies you are enabling us to provide the best possible experience and service to you. However, the non-essential third-party Cookies on Our Site are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

Our Site uses Google Analytics to provide website analytics services. Website analytics refers to a set of tools used to collect and analyse usage information, enabling us to better understand how Our Site is used and how best to target potential customers. This, in turn, enables us to improve Our Site and the services offered through it.

Our Site also uses third party cookies from social media sites such as Facebook, which allow us to measure the effectiveness of our social media advertising campaigns by tagging social media users when they visit Our Site, and to re-target our advertising.

These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

The above services used by Our Site use third-party Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

You may opt out of Google Analytics’ services using the Opt-Out feature on their website. The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool.

In addition to the controls that Google and we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device or follow the relevant link(s) below:

Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Firefox - https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Safari - https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Microsoft Edge - https://support.microsoft.com/en-us/microsoft-edge/view-cookies-in-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently.

16. How do I contact you?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please email our DPO at info@lucindagordonlennox.co.uk, marking your email “Subject Access Request”.

17. Changes to this privacy policy
We may change this Privacy & Cookie Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy & Cookie Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy & Cookie Policy was last updated on 26 May 2022.

Background
We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of our clients and of everyone who visits our website, innerexpansionagency.com (Our Site). We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy & Cookie Policy carefully and ensure that you understand it.

1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

Client - means a client who engages our individual or group therapy services or who purchases an online course or digital download from us;
Cookie - means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 15, below;
Cookie Law - means the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2003 (SI 2003/2426) (as amended) and the relevant parts of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR); and
Data Protection Legislation - means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including the privacy of electronic communications).

2. Information About Us
LGL Therapy Limited, referred to as “we” or “us” in this Privacy & Cookie Policy, is a limited company incorporated in England & Wales with company number 11101594, whose registered office address is at Collingham House 10-12 Gladstone Road, Wimbledon, London, England, SW19 1QT. LGL Therapy Limited is the controller and responsible for your personal data. Our Data Protection Officer is responsible for overseeing any requests relating to this Privacy Policy, and for dealing with any requests relating to your data protection rights. They can be contacted by email at info@lucindagordonlennox.co.uk.

Terms and Conditions

Privacy & Cookie Policy

VIP Day Terms

TERMS & CONDITIONS

“Programme” means the digital, group and/ or 1-to-1 programmes provided by Us from time to time to Our clients via Our Platform;

“Programme Materials” means any and all materials to which Our clients may have access as a result of their participation in Our Programmes (including but not limited to any live or recorded sessions, audio or video files and any other recorded material delivered by Us or on Our behalf; webinars and any written materials (including but not limited to workbooks, worksheets, presentations and other downloadable materials) whether in soft or hard copy);

“We/Us/Our” means us, as the owner and operator of the Platform; and

“You/ Your” means you, as a user of Our Platform.

2. Access to our Platform
2.1 It is Your responsibility to make any and all arrangements necessary in order to access Our Platform.

2.2 Access to Our Platform is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Platform (or any part of it) at any time and without notice. We will not be liable to You in any way if Our Platform (or any part of it) is unavailable at any time and for any period.

3. Acounts
3.1 In order to access the Platform or to access the Programme Materials if you join one of Our Programmes, You may be required to create an Account.

3.2 You may not create an Account if You are under 18 years of age.

3.3 When creating an Account, the information You provide must be accurate and complete. If any of Your information changes at a later date, it is Your responsibility to ensure that Your Account is kept up to date.

3.4 We recommend that You choose a strong password for Your Account, consisting of a combination of lowercase and uppercase letter, numbers and symbols. It is Your responsibility to keep Your password safe.

3.5 You must not share Your Account with anyone else. We have the right to revoke Your access to Your Account, the Programme Materials and/ or the Platform if You do share Your Account with anyone else in breach of this Clause 3.5 and Our Standard Terms & Conditions for the relevant Programme. If You believe Your Account is being used without Your permission, You must contact us immediately. We will not be liable for any unauthorised use of Your Account.

3.6 You must not use anyone else’s Account.

3.7 Any personal information which You provide in the course of opening Your Account will be collected, used and held in accordance with Your rights and Our obligations under the Data Protection Legislation, as set out in Clause 15.

3.8 If You wish to close Your Account, You may do so at any time. Closing Your Account will result in the removal of Your information. Closing Your Account will also remove access to any areas of Our Platform which require an Account for Access.

4. Intellectual Property Rights
4.1 The provisions of this Clause 4 apply only to the Intellectual Property Rights in the content of Our Platform, and not to the Programme Materials. Our Intellectual Property Rights in the Programme Materials are governed by Our Standard Terms & Conditions for the relevant Programme.

4.2 All Content included on Our Platform and the copyright and other Intellectual Property Rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

4.3 Subject to sub-Clause 4.4 below, You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Platform unless given express written permission to do so by Us.

4.4 You may:

4.4.1 access, view and use Our Platform in a web browser (including any web browsing capability built into other types of software or app);
4.4.2 download Our Platform (or any part of it) for caching;
4.4.3 print one copy of any page from Our Platform;
4.4.4 download extracts from pages on Our Platform; and
4.4.5 save pages from Our Platform for later and/or offline viewing.

4.5 Our status as the owner and author of the Content on Our Platform (or that of identified licensors, as appropriate) must always be acknowledged.

4.6 You may not use any Content saved or downloaded from Our Platform for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Platform for general information purposes whether by business users or consumers.

5. Links to our platform
5.1 You may link to Our Platform provided that:

5.1.1 You do so in a fair and legal manner;
5.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
5.1.3 You do not use any logos or trademarks displayed on Our Platform without Our express written permission; and
5.1.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

5.2 You may not link to any page other than the homepage of Our Platform. Deep-linking to other pages requires Our express written permission.

5.3 Framing or embedding of Our Platform on other websites is not permitted without Our express written permission.

5.4 You may not link to Our Platform from any other site the main content of which contains material that:

5.4.1 is sexually explicit;
5.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
5.4.3 promotes violence;
5.4.4 promotes or assists in any form of unlawful activity;
5.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
5.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
5.4.7 is calculated or is otherwise likely to deceive another person;
5.4.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
5.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive;
5.4.10 implies any form of affiliation with Us where none exists;
5.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
5.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

5.5 The content restrictions in sub-Clause 5.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 5.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

6. Links to other sites
We may include links to other sites on Our Platform. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Platform is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

7. Disclaimers
7.1 Nothing on Our Platform constitutes advice on which You should rely. It is provided for general information purposes only.

7.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Platform will meet Your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

7.3 We do not make any representations, warranties or guarantees (whether express or implied) that the Content on Our Platform is complete, accurate, or up-to-date. Please refer to Our separate Standard Terms & Conditions for Our Programmes regarding the accuracy, completeness and updating process for the Programme Materials.

8. Our liability
8.1 The provisions of this Clause 8 apply only to the use of Our Platform, and not to the Programme Materials, which are governed by Our separate Standard Terms & Conditions for the relevant Programme.

8.2 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Platform or the use of or reliance upon any Content included on Our Platform.

8.3 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Platform or any Content included on Our Platform.

8.4 If You are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

8.5 We exercise all reasonable skill and care to ensure that Our Platform is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect Your hardware, software, data or other material that occurs as a result of Your use of Our Platform (including the downloading of any Content from it) or any other site referred to on Our Platform.

8.6 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Platform resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

8.7 Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

9. Viruses, malware and security
9.1 We exercise all reasonable skill and care to ensure that Our Platform is secure and free from viruses and other malware.

9.2 You are responsible for protecting Your hardware, software, data and other material from viruses, malware, and other internet security risks.

9.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Platform.

9.4 You must not attempt to gain unauthorised access to any part of Our Platform, the server on which Our Platform is stored, or any other server, computer, or database connected to Our Platform.

9.5 You must not attack Our Platform by means of a denial of service attack, a distributed denial of service attack, or by any other means.

9.6 By breaching the provisions of sub-Clauses 9.3 to 9.5, You may be committing a criminal offence. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing Your identity to them. Your right to use Our Platform will cease immediately in the event of such a breach.

10. Acceptable usage policy
10.1 You may only use Our Platform in a manner that is lawful. Specifically:

10.1.1 You must ensure that You comply fully with any and all local, national or international laws and/or regulations;
10.1.2 You must not use Our Platform in any way, or for any purpose, that is unlawful or fraudulent;
10.1.3 You must not use Our Platform to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
10.1.4 You must not use Our Platform in any way, or for any purpose, that is intended to harm any person or persons in any way.

10.2 We reserve the right to suspend or terminate Your access to Our Platform and any Programme Materials if You materially breach the provisions of this Clause 10 or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:

10.2.1 suspend, whether temporarily or permanently, Your Account, Your right to access Our Platform and/ or the Programme Materials;
10.2.2 issue You with a written warning;
10.2.3 take legal proceedings against You for reimbursement of any and all relevant costs on an indemnity basis resulting from Your breach;
10.2.4 take further legal action against You as appropriate;
10.2.5 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
10.2.6 any other actions which We deem reasonably appropriate (and lawful).

10.3 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

11. Privacy and Cookies
Use of Our Platform is also governed by Our Privacy and Cookie Policy, available from Our Platform. Our Privacy and Cookie Policy is incorporated into these Terms of Use by this reference.

12. Changes to these terms and use
12.1 We may alter these Terms of Use at any time. Any such changes will become binding on You upon Your first use of Our Platform after the changes have been implemented. You are therefore advised to check this page from time to time.

12.2 In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless expressly stated otherwise.

13. Contacting us

To contact Us, please use any of the methods set out on Our contact page.

14. Communication from us
14.1 If We have Your contact details, We may from time to time send You important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use or to Our Standard Terms & Conditions for any relevant Programme and/ or changes to Your Account.

14.2 We will not send You marketing emails of any kind without Your express consent. If You do give such consent, You may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If You opt out of receiving emails from Us at any time, it may take up to 14 business days for Us to comply with Your request. During that time, You may continue to receive emails from Us.

14.3 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us via the contact details on Our contact page.

15. Data Protection
15.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation.

15.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy & Cookie Policy which is available on Our Platform.

16. Law and Jurisdiction
16.1 These Terms of Use, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

16.2 Any disputes concerning these Terms of Use or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Background
These Terms of Use, together with any and all other documents referred to in them, set out the terms under which You may use this platform (“Our Platform”). Please read these Terms of Use carefully and ensure that You understand them. Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon Your first use of Our Platform. If You do not agree to comply with and be bound by these Terms of Use, You must stop using Our Platform immediately.

1. Definitions and Interpretation
In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

“Account” means an account which may be required for Our clients to access Our Platform;

“Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Platform;

“Data Protection Legislation”means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including the privacy of electronic communications);

“Intellectual Property Rights” means:

(a) any and all rights in any patents, trademarks, service marks, registered designs, applications (and rights to apply for any of those rights), trade, business and company names, internet domain names and e-mail addresses, unregistered trademarks and service marks, copyrights, database rights (including but not limited to the right to extract or exploit information from a database), know-how, rights in designs, inventions and processes;
(b) rights under licences, consents, orders, statutes or otherwise in relation to a right in paragraph (a);
(c) rights of the same or similar effect or nature as or to those in paragraphs (a) and (b) which now or in the future may subsist in any part of the world; and
(d) the right to sue for past infringements of any of the foregoing rights;

VIP Day Terms

Privacy & Cookie Policy

Terms and Conditions

VIP Day T&Cs

“Fees”means the fees payable by You in order to participate in 1:1 sessions in accordance with Clause 7, as specified on Our Platform;
“Intellectual Property Rights”means:
(a) any and all rights in any patents, trademarks, service marks, registered designs, applications (and rights to apply for any of those rights), trade, business and company names, internet domain names and e-mail addresses, unregistered trademarks and service marks, copyrights, database rights, know-how, rights in designs and inventions;
(b) rights under licences, consents, orders, statutes or otherwise in relation to a right in paragraph (a);
(c) rights in or in relation to Our Confidential Information including the Programme Materials;
(d) rights of the same or similar effect or nature as or to those in paragraphs (a), (b) and (c) which now or in the future may subsist; and
(e) the right to sue for past infringements of any of the foregoing rights;
“Order”means Your order for 1:1 sessions;
“Order Confirmation”means Our acceptance and confirmation of Your Order;
“Our Platform”means Our online platform accessed at www.innerexpansionagency.com
“Our Therapist”means Lucinda Gordon Lennox, or such other suitably qualified and experienced therapist as We may engage from time to time to deliver 1:1 sessions to You;
“Programme” means the 1-to-1 sessions to be provided by Us to You as more fully described on Our Platform at the time You place Your Order;
“Programme Materials” means any and all digital materials to which You may have access as a result of Your participation in the 1:1 sessions (including but not limited to any recorded material, audio or video files and any other recorded material delivered by Us or on Our behalf; and written or downloadable materials, whether in soft or hard copy);

“Us” or “We” means LGL Therapy Limited, a limited company incorporated in England & Wales with company number 11101594
whose registered office address is at 85 Great Portland Street, First Floor, London W1W 7LT, and whose VAT number is ‭463391188‬; and

“You” means the person to whom We shall provide the Programme under the Agreement.

2. How the Agreement is formed
Our Platform or our Therapist will guide You through the process of placing Your Order.

No part of Our Platform constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer to purchase a place on the VIP Intensive subject to these Standard Terms & Conditions. We may, at Our sole discretion, accept that offer. Our acceptance is indicated by Us sending You an Order Confirmation by email. Only once We have sent You an Order Confirmation will there be a legal, binding Agreement between You and Us.

If, for any reason, We cannot accept Your Order, then any Fees paid by You will be refunded to You as soon as possible.

We shall provide the VIP Intensive to you on the terms set out in these Standard Terms & Conditions, which are incorporated into the Agreement.
The Agreement shall come into force on the Commencement Date and shall continue until:

We have provided at least one 1:1 session to You; or
the Term expires; or
the Agreement is otherwise terminated in accordance with Clauses 10 – 12.

3. The Programme
1:1 sessions are only available to persons who are over the age of 18 and are Consumers.

By agreeing to take part in the VIP Intensive, You give us permission:

to use Eye Movement Desensitisations and Reprogramming (EMDR) as part of the 1-to-1 sessions where applicable; and
to use Energetic Healing modalities as and when applicable.

We shall make any website program contents (if applicable) available to You for the Term on these Standard Terms & Conditions. If You choose not to access the 1-to-1 sessions or the Programme Materials, You will not be entitled to any refund of the Fees.

When You place an Order, You will be required to expressly acknowledge that You wish any applicable Programme Materials to be made available for You to access immediately. You will also be required to expressly acknowledge that by accessing, downloading or streaming those Programme Materials, You will lose Your right to cancel (in accordance with Clause 10) if You change Your mind. Please see Clause 10 for more information.

We shall make all reasonable efforts to ensure that any general description of the VIP Intensive which appears on Our Platform corresponds to the actual VIP Intensive that will be provided to You. However, We reserve the right to update, enhance and / or change the precise contents of the VIP Intensive from time to time, at Our sole discretion.

We expect You to satisfy Yourself that the VIP Intensive will meet Your needs. Whilst We will use Our reasonable endeavours to ensure that You make satisfactory progress, We do not make any guarantee that You will obtain any particular result from the VIP Intensive. Decisions as to whether and how to incorporate the principles discussed in the VIP Intensive are Yours alone, and results are different for each client depending on a number of factors which are outside Our control. You understand that any testimonials provided on Our Platform and/ or in Our other marketing materials do not and are not intended to represent or guarantee that any other client will receive the same or similar results for themselves as a result of participating in the VIP Intensive.

You understand that the VIP Intensive is not intended to be a substitute for medical advice (including but not limited to advice from a medical doctor, psychiatrist or other medical practitioner) and that it is Your responsibility to seek such independent medical advice for Yourself where necessary or appropriate. In particular, You must seek medical advice before making any changes to or ceasing to use any prescription medication or course of treatment.

4. Scheduling of the VIP Intensive
The VIP intensive will take place online (via Zoom or similar online platform) or in person, at a fixed time and date as mutually agreed by You and Us in advance.

When taking part in the VIP Intensive, You undertake to ensure that:

You are free from the influence of either alcohol or drugs;
You will provide Us with a list of all the prescription medicines you are currently taking;
the environment in which You attend the 1-to-1 sessions, if on zoom, shall be safe and free from distractions;
You will inform Us if there is anyone else present or monitoring the 1-to-1 sessions, if on zoom; and
You have provided Us with the full contact details and a third-party emergency contact telephone number.

The VIP Intensive includes message support between 1-to-1 sessions, for the duration of the Programme if taken for more than 1 day. This additional support is available to clients during Business Hours, unless We advise You otherwise.
If You are unable to attend a scheduled 1-to-1 session, your sessions will be forfeited.

For the avoidance of doubt, there will be no reduction or refund of Fees in respect of any forfeited 1-to-1 sessions.

If You arrive late for the VIP intensive, the time for the day will be reduced accordingly. There will be no corresponding reduction or refund in the Fees payable, and You will not be able to reschedule the day.

5. Our obligations
In providing the VIP Intensive to You, if applicable, We shall provide Programme Materials which are of satisfactory quality and fit for purpose,

We shall ensure that Our Therapist and any other person(s) engaged by Us to provide the VIP Intensive to You have the requisite skills and experience to provide the said Programme.

Our obligations to You under the Agreement are limited to providing the VIP Intensive as described by Our Therapist at the time of purchase. Any request You may make for additional advice or assistance outside the VIP Intensive shall not be included in the Fees. We may at Our sole discretion decline to deal with any such request or impose an additional charge for Our time. Any such charge will be agreed with You in advance.

We will make every reasonable effort to provide the VIP Intensive in a timely manner, at the date(s) and time(s) agreed with You. In certain circumstances, including (but not limited to) where We encounter a technical issue or in the case of illness or other events outside Our control, We may need to postpone VIP Intensive or the delivery of the Programme Materials. In these circumstances, We will give You as much notice as possible, and will agree a mutually convenient date and time for the postponed VIP Intensive with You. We shall not be liable for any delay in the provision of the 1-to-1 Sessions or access to any applicable Programme Materials due to technical issues, illness or other events outside Our control.

We undertake that, during the course of the Agreement and after its termination, We will not disclose or use confidential information disclosed by You to Us in connection with Your participation in the VIP Intensive unless:

You have given Your written consent in advance;
the confidential information becomes public knowledge other than by reason of Our unauthorised disclosure;
We are required as matter of law to disclose that confidential information, or are disclosing that confidential information in order to seek advice from our professional advisers, from whom we shall seek undertakings as to confidentiality;
as a result of Your disclosure of confidential information to Us, We reasonably believe there to be an imminent or likely risk of harm to You or to others; or
the Confidential Information relates to illegal activity.

The obligations in this Clause 5.5 shall survive the termination of the Agreement.

You acknowledge that Our Therapist(s) take part in coaching, including participating in supervision groups. You acknowledge and agree that Our Therapists may (as part of that coaching and supervision process) disclose issues which arise out of the 1-to-1 sessions, on a strictly no-names basis and without disclosing any identifying information.

For further information on Your rights as a Consumer, please contact your local Citizens’ Advice Bureau.

6. Your obligations

During the course of the VIP Intensive, You undertake to:

communicate honestly;
provide promptly any information requested from You in connection with the support to be provided;
be open to feedback and assistance;
conduct Yourself in a responsible and courteous manner;
attend the sessions on time;
ensure that You have a stable, reliable internet connection, if taking place on zoom, a charged device and are able to access Zoom (or such other platform as You and We may use) for the duration of Your scheduled sessions;
ensure that the space You use for the sessions is free of others, if on zoom, in order to protect Your privacy and that of others around You; and
commit to and participate actively and fully in the process.

Prior to or at Your VIP Intensive, You must inform Us of any special physical, medical, mental health, psychological or emotional or other requirement or condition of which You are aware which might be relevant to Your participation in that session or in the VIP Intensive generally.

You will need to create an Account on the Platform in order to access the Programme Materials, by creating a user ID and a password (together the Log In Details). You agree that You will not under any circumstances share Your Account or Your Log In Details with any other person. If You believe that Your Account or Your Log In Details are being used without Your permission, You must contact Us immediately at info@lucindagordonlennox.co.uk.

We reserve the right to suspend or terminate Your VIP Intensive and/ or Your access to the Platform if You materially breach the provisions of this Clause 6 or any of the other provisions of the Agreement. If We suspend or terminate Your VIP Intensive in this way, no refund shall be due in respect of the Fees.

7. Fees
In consideration for Us providing the VIP Intensive to You, You agree to pay the Fees in accordance with this Clause 7. The Fees shall be the fees displayed on Our Platform for the VIP Intensive, or disclosed to you by Our Therapist, at the time You enter into the Agreement. The Fees displayed on the Platform and disclosed by Our Therapist are exclusive of VAT, unless stated otherwise.

The Fees shall be payable in one lump sum payment on entry into the Agreement, or (by agreement with Us) by instalments, in each case via the payment gateway on the Platform, or as otherwise agreed by Our Therapist.

If We agree to accept payment of the Fees in instalments, and You default on payment of an instalment, all remaining instalments will immediately become due and payable.

Any fees charged by Your bank or Your debit or credit card provider in connection with Your payment of the Fees are for Your own account and We shall not be responsible for these.

You shall be responsible for all incidental costs You may incur in connection with Your access to the VIP Intensive (including but not limited to telephone and/ or internet costs of accessing the Programme), and travel costs if in person.

If the Fees are not paid in accordance with Clause 7.1 above, We reserve the right to:

charge interest on any overdue sum at the rate of 4% per annum above the base rate of Barclays Bank PLC from time to time. Interest under this Clause 7.6.1 will accrue from the due date for payment until the actual date of payment of the overdue sum, and is payable on demand;
suspend Your access to the VIP Intensive until payment of all outstanding instalments (together with any interest charged under Clause 7.6.1 above) is made in full; and/ or
terminate the Agreement, in accordance with Clause 12.1.

We make all reasonable efforts to ensure that the Fees shown on Our Platform are correct. We reserve the right to change the Fees from time to time and as necessary. However, any such changes in Fees will not affect You once You have entered into the Agreement.

8. Confidential information
In the course of providing the VIP Intensive to You, We may disclose Confidential Information to You. You undertake that You will, at all times during the continuance of the Agreement and after its termination:

keep confidential all Confidential Information;
not disclose any Confidential Information to any other person;
not use any Confidential Information other than for the purpose of You participating in the VIP Intensive and subject to these Standard Terms & Conditions; and
not make any copies of, record in any way or part with possession with any Confidential Information.

The obligations contained in this Clause 8 shall survive the termination of the VIP Intensive and of the Agreement.

9. Intellectual property
All Intellectual Property Rights subsisting in Our Platform and in the Programme Materials shall at all times remain Our exclusive property (or the property of Our licensors, as appropriate). Nothing in the Agreement shall vest in You any rights in the Programme Materials or any other material provided by or belonging to Us (or Our licensors, as appropriate).

When We provide You with access to the Programme Materials, We will grant You a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Programme Materials for the purposes of completing the VIP Intensive for Your own personal non-commercial purposes, and for no other purpose. The licence granted to You does not give You any rights in the Programme Materials (including any material that We may licence from third parties).

You may not, for the term of the Agreement and after its termination:

copy, record, reproduce, modify, rent, sell, publish, republish, sub-licence, post, broadcast, distribute, share or otherwise transmit the Programme Materials (or any part of them) or make the Programme Materials (or any part of them) available to any other person; or
use the Programme Materials in the provision of any other course, therapy or training.

10. Legal right to cancel and ‘cooling off’
If You are a Consumer in the United Kingdom or the EU, You have the legal right to a “cooling off” period during which You can cancel the Agreement for any reason and obtain a refund. This “cooling off” period begins on the day after the date on which You enter into the Agreement, and ends:

when you access, download or stream any Programme Materials; or
(provided You have not accessed, downloaded or streamed any Programme Materials) 14 calendar days from the day after the date on which You enter into the Agreement.

This right to a “cooling off” period does not apply if You enter into the Agreement wholly or mainly for purposes relating to a business.

If You purchase a place on the VIP Intensive by mistake, please inform Us as soon as possible and do not attempt to access any Programme Materials. Provided You have not accessed any Programme Materials since the Commencement Date, You may exercise Your right to cancel referred to in Clause 10.1 and You will receive a refund of Fees paid. If You have accessed any Programme Materials after the Commencement Date, We will not be able to offer any refund and You will continue to have access to the VIP Intensive programme and the Programme Materials for the remainder of the Term.

If You wish to exercise Your right to cancel under Clause 10.1 above, You must inform Us of Your decision within the “cooling off” period. You may inform Us of this in any way You wish. If You cancel by email, Your cancellation is effective from the date on which You send Your cancellation. Any cancellation notice should be sent to us by email at info@lucindagordonlennox.co.uk.

If You schedule a 1-to-1 session during the “cooling off” period referred to in Clause 10.1, and then subsequently cancel the Agreement during the “cooling off” period, but have not accessed any Programme Materials, You will be required to pay the Fees representing the value of the 1-to-1 sessions You have received, as determined by Us. The balance of any Fees that have already been paid by You will be refunded to You within 14 days of Your cancellation, less any sums deducted in accordance with this Clause 10.4. If You have accessed the Programme Materials, You will not be entitled to a refund under this Clause 10.4; see Clause 10.1.

Any refunds made under this Clause 10 will be made using the same payment method You used when paying the Fees.

11. Cancellation after the “cooling off” period
You may cancel the Agreement outside the “cooling off” period referred to in Clause 10 if We have committed a material breach of the Agreement, You have given Us written notice of that breach, and We have failed to remedy the said breach within 14 days of Your notice.

If You wish to cancel the Agreement in accordance with Clause 11.1, and are able to establish that We have materially breached the Agreement:
You should inform Us in writing at info@lucindagordonlennox.co.uk; and
You may be entitled to a full or partial refund of the Fees paid by You.
For more details of Your legal rights in the event of a breach of the Agreement by Us, please contact Your local Citizens’ Advice Bureau.
Any refunds made under Clause 11.2.2 will be made using the same payment method You used when paying the Fees.

Subject to Clause 11.1 above, once the “cooling off period” referred to in Clause 10 has expired, You may cancel the Agreement if You wish. However, You will continue to be liable for the Fees (or any part thereof) due under this Agreement for the remainder of the Term and shall not be entitled to any refund.

12. Our right to terminate the Agreement
We shall have the right to terminate the Agreement immediately if You breach any of the terms set out in the Agreement including, but not limited to:

Your obligations as set out in Clause 6;
Your obligation to pay the Fees in full and on time, in accordance with Clause 7; and
Your obligations in respect of Our Confidential Information (Clause 8) and Our Intellectual Property (Clause 9).

If We terminate the Agreement under Clause 12.1, You shall not be entitled to any refund of the Fees paid by You (in whole or in part).

We shall have the right to terminate the Agreement if an Event Outside Our Control occurs, or if We are unable to provide or continue to provide the Ultimate Wholeness Programme (or part of it) due to the non-availability of the necessary personnel and/ or materials.

If We terminate the Agreement under Clause 12.3, You shall only be required to pay the Fees for the part of the VIP Intensive that We have already provided as at the date of termination. This sum will be deducted from any refund due to You.

13. Effects of cancellation or termination
Upon cancellation or termination of the Agreement under Clauses 10 - 12 above, for any reason:

any outstanding Fees due from You to Us in accordance with the Agreement shall become immediately due and payable;
the licence granted to You by Us under Clause 9.2 shall terminate immediately;
You will cease to have access to the Programme Materials through the Platform;
We may require You to destroy any soft or hard copies of the Programme Materials that are in your possession, custody or control, and to confirm to Us in writing (on our request) that You have done so.
all clauses of the Agreement which, either expressly or by their nature, relate to the period after the expiry or termination of the Agreement shall remain in full force and effect;
termination or cancellation shall not affect any remedy which the terminating party may have in respect of the event giving rise to the termination or cancellation or in respect of any breach of the Agreement which existed at or before the date of termination; and
subject as provided in this Clause 13, and except in respect of any accrued rights, neither party shall be under any further obligation to the other.

14. Our liability
Subject to the remainder of this Clause 14, We will be responsible for any foreseeable loss and damage that You may suffer as a result of Our breach of the Agreement or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when the Agreement is entered into. We will not be responsible for any loss or damage that is not foreseeable.

We make reasonable efforts to ensure that the Programme Materials are accurate, complete and up-to-date at the time they are delivered. We do not, however, make any representations, warranties or guarantees (whether express or implied) in this regard. We are under no obligation to update the Programme Materials after they have been provided to You.

Without prejudice to the generality of Clauses 14.1 and 14.2, all warranties and representations are excluded to the fullest extent permitted by law.

The VIP Intensive including the Programme Materials are intended for non-commercial use only. Accordingly, We shall not be liable in respect of any loss of profit, loss of business, interruption to business, loss of business opportunity, loss of goodwill or reputation or any other indirect, special or consequential loss or damages.

We shall not be liable if You are unable to access the VIP Intensive and/ or the Programme Materials for any reason that is beyond our reasonable control.

We (and the persons engaged by Us to provide the VIP Intensive) are not acting in the capacity of doctor, psychiatrist or other licensed or registered medical professional, and any advice given by Us or on Our behalf is not intended to take the place of such medical advice. We do not not prescribe or provide medical services, or diagnose, treat or cure any disease, condition or other physical or mental ailment of the human body. Any changes in medication or treatment should be discussed with a doctor or psychiatrist, and You should not discontinue any prescription medicine or treatment without first consulting Your doctor or psychiatrist.

Our total liability to You in respect of any claims arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total Fees paid or payable by You to Us under the Agreement.

Nothing in these Standard Terms & Conditions or in the Agreement seeks to exclude or limit Our liability for death or personal injury caused by Our negligence, or for fraud or fraudulent misrepresentation or any other liability which cannot be limited or excluded as a matter of law, or to limit Your rights as a Consumer.

15. Events outside Our control
We shall not be liable for any failure or delay in performing Our obligations under the Agreement where that failure or delay arises from a cause or event that is beyond Our control. Such causes or events may include, but are not limited to: power failure, internet service provider failure, service interruptions on the Platform, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic, pandemic or other natural disaster or any other event that is beyond Our reasonable control.

16. Data protection
All personal information that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation.

For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy on Our Platform.

You hereby consent to Us holding, processing and accessing Your personal data, including Your sensitive personal data, for all purposes relating to provision of the Ultimate Wholeness Programme under the Agreement, in accordance with Our Privacy Policy and this Clause 16.

17. No Waiver
No failure or delay by Us in exercising any of Our rights under the Agreement shall be deemed to be a waiver of that right, and no waiver by Us of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

18. Assignment, Sub-Contracting and Third Party Rights
We may transfer (assign) Our rights under the Agreement to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under the Agreement will not be affected and Our obligations under the Agreement will be transferred to the third party who will be bound by them.

You may not transfer (assign) Your obligations and rights under the Agreement.

We shall be entitled to perform any of Our obligations under the Agreement through suitably qualified and skilled sub-contractors.

The Agreement is between You and Us. No part of the Agreement is intended to benefit or confer rights on any other person, and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Agreement.

Subject to the above provisions of this Clause 18, the Agreement shall continue and be binding on Your and / or Our transferee, successors and assigns, as required.

19. Severance
In the event that one or more of the provisions of the Agreement is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of the Agreement. The remainder of the Agreement shall be valid and enforceable.

20. Entire agreement and variations
The Agreement contains the entire agreement between You and Us with respect to its subject matter.

You and We acknowledge that, in entering into the Agreement, neither You nor We have relied on any representation, warranty, assurance or other provision (made innocently or negligently) except as expressly provided in the Agreement, and shall have no remedies in respect thereof.

We may revise these Standard Terms & Conditions. We will give you reasonable advance notice of any such changes and provide details of how to cancel if You do not agree to them.

21. Contact details, feedback and complaints
If You wish to contact Us with general questions, You may contact Us by email at info@lucindagordonlennox.co.uk. For matters related to cancellations, please see Clauses 10 and 11 above.

We always welcome feedback from Our clients, and will use all reasonable endeavours to ensure that your experience of the VIP Intensive is a positive one. If You do have any complaints or issues with the VIP Intensive or services provided by Us or on Our behalf, please contact us as soon as possible at info@lucindagordonlennox.co.uk. We will work collaboratively with You to attempt to resolve those issues in a constructive way in accordance with Our Complaints Policy (which is available on request). We also commit to resolving any issues You may have quickly and effectively.

22. Governing law and jurisdiction
Any dispute, controversy or claim arising out of or in connection with the Agreement shall be governed by, and construed in accordance with the law of England & Wales.

As a Consumer, any dispute, controversy or claim arising out of or in connection with the Agreement shall be subject to the exclusive jurisdiction of the courts of England & Wales, Scotland or Northern Ireland as determined by Your residency.

Background
These Standard Terms & Conditions, together with any documents referred to therein, set out the terms on which We will provide the 1-to-1 sessions to You. Please read these Standard Terms & Conditions carefully and ensure that You understand them before agreeing to purchase 1:1 sessions. If You do not agree to be bound by these Standard Terms & Conditions, You will not be able to partake in any sessions.

1. Definitions and Interpretation
In these Standard Terms & Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Account” means an account created by You on the Platform through which You will be given access to the Programme Materials;
“Agreement” means the agreement between You and Us pursuant to which We shall provide 1:1 sessions on the terms set out in these Standard Terms & Conditions;
“Business Hours” means between the hours of 9.00 am and 5.00 pm Monday to Friday UK time (excluding public holidays and dates notified to You in advance on which Our Therapist is on annual leave);
“Commencement Date” means the date of the Order Confirmation;
“Confidential Information” means information which is confidential in nature or which is or may be commercially sensitive, and which is disclosed by Us as a result of or in connection with the 1:1 sessions. Confidential Information may include (but is not limited to) information of a secret, sensitive or confidential nature relating to Our business, dealings, affairs, clients, practice, accounts, finances, trading, products, software or know-how, and includes the Programme Materials, whether that disclosure is made orally or in writing, and whether or not the information is expressly stated to be confidential or marked as such;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to the Agreement means an individual customer who purchases sessions for their own personal use and for purposes wholly or mainly outside the purposes of any business;
“Data Protection Legislation” means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including the privacy of electronic communications); and the guidance and codes of practice issued by the Information Commissioner or other relevant regulatory authority and applicable to a party;

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VIP Day Terms

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PRIVACY & COOKIE POLICY

Terms and Conditions

Privacy & Cookie Policy

VIP Day Terms

TERMS & CONDITIONS

VIP Day Terms

Privacy & Cookie Policy

Terms and Conditions

VIP Day T&Cs

Terms and Conditions

Privacy & Cookie Policy

VIP Day Terms

the small print

work with me

brand and website design by luci mcpherson

privacyTerms of usebook

AboutServicescontact

privacy
Terms of use
book

About
Services
contact